Shipping Policy
At LOVEDOLLSMART, we’re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That’s why we’ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. On this Shipping Information page, you’ll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our dedicated customer support team is always here to help.
Order Processing Time
We process orders within two business days.
Production Time
| TPE Sex Doll | 15-20 business days |
|---|---|
| Silicone Sex Doll | 25-30 business days (Implanted hair, customized makeup, etc. require an additional 5-10 working days.) |
| Glue, Paint, Sex Doll Stand, Flight Case, USA & EU Warehouse In-stock Sex Doll | ready to ship |
Shipping Service
| Express (buyer cleared for imported) | |
|---|---|
| Estimated time of arrival | Business Days |
| By Air | 7-15 |
| Delivered Duty Paid | |
|---|---|
| Estimated time of arrival | Business Days |
| By Air | 15-25 |
| By Train/Ship/Truck | 40-60 |
*All sex dolls come with free shipping. Please note that we do not provide shipping services to Islamic countries. Shipping conditions may differ depending on your location. Feel free to contact us for further information.
*Logistics Impacted Period: From mid-November to February, affected by Christmas and the Spring Festival, the speed of international logistics transportation will slow down accordingly. If you place an order during this period, your item may take longer to be delivered. Transport by train, truck, and ship will be more obviously affected.
Tariff
For products without batteries, customers in the following countries do not have to pay customs duties. The specific shipping method will depend on the international logistics situation at the time of shipment. We will prioritize using the most convenient shipping methods. If you have any questions about the shipping method, please get in touch with us before placing an order.
Customers in countries or regions such as Canada, Norway, Switzerland, South Africa, etc., need to handle customs clearance and payment of taxes themselves.
Customers in the following countries do not have to pay customs duties:
Americas:
United States.
Europe:
United Kingdom, Germany, France, Poland, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Hungary, Greece, Latvia, Czech Republic, Slovakia, Slovenia, Finland, Monaco, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Romania*
*Some Eastern European countries, such as Romania, may require secondary customs clearance, which customers need to handle. If you have any questions, please get in touch with us before placing an order.
Asia:
Japan*, Singapore, Thailand, Hong Kong, Macau, Taiwan.
*For products sent to Japan exceeding 50kg, customers need to pick up the package at the logistics station. If you have any questions, please get in touch with us before placing an order.
For countries not mentioned above, please contact us to confirm whether there are transportation channels for delivery.
*Oceania:
These regions in Australia belong to remote areas, and additional charges may be required for shipping. Please get in touch with us for a quote before placing an order.
2880-2889, 4803-4999, 5201-5749, 9961-9998, 6031-6049, 6067-6089, 6121-6214, 6900-6999, 7020-7799, 9920-9960, 2898-2899, 7151-7154, 6215-6799, 0800-0999.
For countries not mentioned above, please contact us to confirm whether there are transportation channels for delivery.
Logistic Company
We cooperate with USP, Fedex, DHL, CDEK, Sagawa, etc.
| Shipping Carrier | Country/Region | Shipping Time |
|---|---|---|
| Fedex | USA | 15-20 Days |
| UPS | USA | 15-20 Days |
| UPS | Canada | 25-35 Days |
| UPS | European Countries | 25-35 Days |
| UPS | Australia | 15-20 Days |
| EUB Post Service | Global | 20-30 Days |
Tracking Number
After you confirm the Love Doll Factory Photos, we will arrange to ship it and send you a tracking number within three business days.
Track your package at following website:
17track (An all-in-one logistics tracking website): www.17track.net/en
UPS: www.ups.com
FedEx: www.fedex.com
*If your doll doesn’t arrive at the expected time, please contact sony@lovedollsmart.com
Return Policy
Please refer to the return policy.